Noxtary - Refund Policy

01

General Policy — Digital Products

All products sold on Noxtary are digital in nature (applications, books, mods, audio, subscriptions, and other digital content). Due to the nature of digital goods, all sales are generally final once the product has been downloaded, accessed, activated, or delivered.

⚠️ Once you have downloaded or accessed a digital product, refunds are not available except in the exceptional circumstances listed below.

02

Refund Eligibility

Noxtary will consider refund requests only in the following exceptional circumstances:

Eligible for Refund

Duplicate charge — the same product was billed more than once due to a system error
Technical failure — a critical technical issue prevents you from accessing the product and has not been resolved within a reasonable timeframe after reporting
Significant mismatch — the delivered product is materially different from what was described on the product page

Not Eligible for Refund

Change of mind after downloading or accessing content
Incompatibility with your device that was mentioned in the product description
Purchasing content by mistake after it has been accessed
Failure to read the product description before purchase
Content that has already been consumed or used

03

Claim Window & Conditions

To be eligible for a refund, your request must meet the following conditions:

Time Limit: The refund request must be submitted within 7 calendar days from the date of purchase
Content Status: The digital product must not have been downloaded, activated, or accessed — unless the reason for the refund is a technical failure or significant mismatch
Documentation: You must provide a clear description of the issue and, where applicable, evidence such as screenshots or error messages
Single Claim: Refund requests are limited to one per transaction; repeated or abusive refund requests may result in account review or suspension

⏱️ 7-Day Window: Claims submitted after 7 days from the purchase date will not be accepted under any circumstances.

04

Subscriptions

For subscription-based products and services, the following terms apply:

Cancellation: You may cancel your subscription at any time by contacting us at [email protected]
No Partial Refunds: Cancellation stops future billing but does not entitle you to a refund for any portion of the current billing period already paid for
Access After Cancellation: You will continue to have access to the subscription content until the end of the current paid billing period
Exception — Erroneous Charge: If you were charged for a subscription renewal after having cancelled, or if a duplicate charge occurred, a full refund for the erroneous charge will be issued promptly

✅ Erroneous or duplicate subscription charges are always fully refunded upon verification.

05

How to Request a Refund

To submit a refund request, follow these steps:

1 Send an email to [email protected] with the subject line: "Refund Request — [Order/Product Name]"
2 Include the following information: your registered email address, the product name and date of purchase, the reason for your refund request, and any supporting evidence (screenshots, error messages)
3 Wait for a response. Our team will review your request and respond within 3–5 business days
4 Refund processing: If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider

📧 [email protected]
Please do not submit duplicate requests — this may delay your case review.

06

Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Unauthorized or fraudulent chargebacks will result in immediate account suspension and may be contested by Noxtary.

If you believe a charge was made in error and we are unresponsive, you may escalate through your payment provider. We are committed to resolving all legitimate disputes fairly and promptly.